Perguntas frequentes?

Perguntas frequentes

No. Amazing Connections is not a mobile network operator or MVNO. We sell prepaid roaming data eSIMs supplied through third-party network partners.
Our eSIMs are designed for mobile data access while travelling. They do not include a local mobile phone number, voice calls, SMS services, emergency calling, or number portability.
Network coverage, speed, availability, roaming access and fair usage limits depend on the relevant network partners in each destination.

Amazing Connections offers flexible data-only travel eSIM plans covering 200+ destinations. Plans vary by validity period and data allowance, allowing you to choose the option that best fits your trip.

Yes. We recommend installing your Amazing Connections eSIM before you travel while connected to Wi-Fi.
To avoid using the plan data before you need it, only turn on mobile data and data roaming for the Amazing Connections eSIM when you are ready to use it.

Your Amazing Connections plan starts once the QR code has been scanned and the eSIM has been activated on your mobile device.

Yes. To use your Amazing Connections eSIM, data roaming normally needs to be enabled for the Amazing Connections eSIM profile.
To avoid charges from your usual mobile provider, keep roaming switched off on your main SIM or eSIM unless you intend to use it.

No. Amazing Connections eSIMs are data-only travel eSIMs. They do not include a mobile phone number, voice calls, SMS text messaging, or emergency calling.
You can still use internet-based apps such as WhatsApp, FaceTime, iMessage, Messenger, Teams, Zoom, Google Maps, email, and web browsing using mobile data.

Yes. You can use your Amazing Connections eSIM alongside your existing SIM or eSIM if your device supports dual SIM.
To avoid unexpected roaming charges from your usual mobile provider, make sure mobile data is turned off for your original SIM or eSIM, and that your Amazing Connections travel eSIM is selected as the SIM used for mobile data.
Your original SIM can usually remain active for calls and SMS, while your Amazing Connections eSIM is used for travel data.

Not through the Amazing Connections eSIM, because it is data-only and does not include SMS text messaging.
SMS verification codes may still arrive through your usual SIM or eSIM if it is active and roaming is enabled with your normal mobile provider.

Your Amazing Connections eSIM can be used in the supported destinations listed for your plan. However, Amazing Connections eSIMs are designed for roaming and travel data, not as a replacement for a domestic mobile contract.

Yes. Amazing Connections eSIMs allow tethering and personal hotspot, so you can share your mobile data connection with other devices such as a laptop, tablet, or another phone.
Please remember that any data used by connected devices will come out of your plan's data allowance. High-data activities such as streaming, video calls, large downloads, or software updates may use your data more quickly.

No. Once a Amazing Connections eSIM has been installed or activated on a device, it cannot be transferred to another phone, tablet, or device.
Please make sure you install the eSIM on the device you intend to use for your trip. If you change device or install the eSIM on the wrong device, you may need to purchase a new eSIM plan.

Once your data allowance has been used, the eSIM will stop providing mobile data. You can continue using Wi-Fi where available, or purchase a new Amazing Connections eSIM plan to get more data.

Your Amazing Connections eSIM will connect to one of our provider's available partner networks in the country or location where you are roaming.
The network used may vary depending on your location, coverage, signal strength, device, and network availability. In most cases, your device will automatically select an available network. If you experience connection issues, you may be able to manually select a supported network in your device settings.

Amazing Connections eSIMs can connect to available mobile networks in your destination, including 4G and 5G where supported.
Actual speeds may vary depending on the country, local network coverage, signal strength, reception, network congestion, your device, and the location you are using the service from. For this reason, we cannot guarantee a specific connection speed at all times.

We are not aware of any throttling on Amazing Connections eSIM plans. However, speeds may still vary depending on local network coverage, reception, congestion, your device, and the provider network used in your roaming location.
Your plan remains subject to its stated data allowance, validity period, and destination coverage.

Before contacting support, please check the following:
• Your eSIM plan has not expired.
• You have not used all the data included in your plan.
• The Amazing Connections eSIM is installed and selected for mobile data.
• Data roaming is switched on for the Amazing Connections eSIM.
• Your device is unlocked and supports eSIM.
• You are in a country or location covered by your plan.
• You have restarted your device after installing or activating the eSIM.
If you have checked the above and your eSIM is still not working, please contact Valevox support and include your order details, destination, device model, and a screenshot of any error message.